All proxy-purchased items generally do not accept refunds or returns unless damage or defects are discovered upon receiving the product.
If you receive damaged goods during shipping, please notify us via email or WhatsApp within 7 days (including holidays) after receiving the product.
Please note that returned items must be unopened and unused, and provide relevant photos of the damage as proof. We will promptly assist in processing and provide a solution.
Each order is eligible for one exchange/return.
Email: somebeari.shop@gmail.com
WhatsApp: (852) 64602010
Please keep the complete original packaging, including the outer packaging paper box, and related gifts, otherwise, we reserve the right to refuse returns.
Return Process:
Contact us → Confirm eligibility for return → We provide return information and address to you → After confirming the successful return, we will transfer the refund to your provided bank account.
Out of Stock:
If you find discrepancies or missing items in the package, please notify us within 7 days and provide photos of the package, outer box, and all products. Claims beyond this timeframe may not be processed.
Appliances:
Appliances purchased through proxies generally do not come with maintenance services.
